For purposes of this Agreement, “Site” refers to the Company’s website, which can be accessed at https://www.diplomathotels.al/. “Service” refers to the Company’s services accessed via the Site, through which users can book Hotel rooms to stay, book conference rooms, benefit from our promotions, contact our reception or support, and read our updates.
Use of User Personal Identification Data
We may collect personal identification data (or “Personal Data”) from Users in a variety of ways, including, but not limited to, when Users visit our Site, when Users leave comments or upload photos, when users complete a contact form, use the chat function on the Site, communicate to us through the chat function, sign-up for our newsletter, contact us via email, benefit from our discount Service coupons, call us via phone, complete a guest room booking, complete a meeting room booking, or when they contact us on our social media accounts. Upon contacting us and during the communication with us, the Users may be asked, among others, for personal identification information such as their full name, business name, email address, subject of their inquiry, their inquiry, phone number, User country of origin, check-in date, check-out date, time of arrival at Tirana’s airport, User luggage information, payment method, credit card details and other related customer service information.
User Comments Disclaimer
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. We will take measures to protect our Site image and brand from inappropriate or spam comments. Visitor comments may be checked through an automated spam detection service.
User Media Disclaimer
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Disclaimer On Information Collected through Contact Forms
You can contact us on our Contact section of the Site, access at https://www.diplomathotels.al/contact/. Your name and your email are required to identify you as a client or business inquirer. What you write as a subject or as a message is up to you. We will respond to relevant contact forms in a reasonable time through the email you input. When sending a contact form to us, you agree that we will use that information for internal purposes such as for our customer service department, marketing department, and managerial department. We will treat that information with the utmost care and will not share that with third-party entities without your explicit permission, unless under specific conditions defined by the law.
User Payment Information Disclaimer
Information related to User payment method, User credit card details, or other related information, is also regarded as “Payment Information”. When you provide your Payment Information with the intention to receive Service from us, that payment information is not received or stored by us. Instead, the third party payment processor that we use will process that Payment Information securely and privately.
Diplomat Hotel & SPA will not have access to that information at any time. We may share your personal data with our payment processors, but only for the purpose of completing the relevant payment transaction. Such payment processors are banned from using your personal data, except to provide these necessary payment services to us, and they are required to maintain the confidentiality of your personal data and payment information.
We will collect personal information from Users only when Users provide that information voluntarily. The User reserves the right to not share any personal identification data and are able to do so. However, the refusal of a User to share specific personal identification information may affect the Company’s ability to serve that User.
Use of User Non-Personal Identification Information
Non-personal identification information includes, but is not limited to, a User’s browser name, computer or mobile type and systems User uses when he/she interacts with our Site, other types of technical information related to mediums that a User uses to connect with our Site, among other information on a User’s Operating System, Internet Service Provider, Screen Resolution, and so on. Our Company may collect this kind of non-personal identification information whenever the User engages with our Site.
Cookies & Tags
This Site may have various types of cookies.
Cookie implementation is an important way for the company to gather valuable user information.
If you leave a comment on our site you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for at least one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for at least two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after at least one day.
The Site may employ various types of cookies or tracking tags for the purpose of measuring the impact of marketing campaigns, promotional messages, and improving or optimizing our offering. Users that access our Site after clicking on an ad or other non-organic listings are often tracked using such tags. However, users that access our Site organically may also be subject to such tag tracking.
How We Use Collected User Information
Diplomat Hotel collects and uses User information (personal and non-personal) for the following purposes:
-To improve the User experience. We may use information from Site activities to learn how users interact with our Site and how they use the product and/or services offered in our Site.
-To improve our Site. We are committed to improving our Site if this is deemed valuable to our Business based on the information the Users leave in our Site.
-To improve the quality of our Service. The information you share with us allows us to respond more effectively to your service preferences and support needs.
-To send emails to emails Users share with us. We use the email address the users share with us to notify the users about our offerings, promotions, sales, booking updates, User requests, Business requests, relevant booking arrangements, relevant services related to hospitability industry, relevant transportation arrangements, relevant purchase decisions, and other relevant information. We can also use email addresses of Users to respond to their questions, interests, inquiries, and other forms of information-seeking procedures.
-Overall, we may use information collected from User interaction with our Site to tailor the marketing message we deliver to them and to send them relevant offerings.
How We Share User Information
How Long We Retain Your Data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. We will retain other information you share with us for as long as we deem relevant.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
How We Protect User Data
We implement security measures designed to protect your information from unauthorized access. Notably, we protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer (SSL) technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks.
Your Rights Over Your Data
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Third Party Websites/Systems & Embedded Content
Your Acceptance of This Policy
Our Contact Information
Diplomat Hotel & SPA
Email: [email protected]diplomathotels.al
Phone number: +355 69 20 30 457
Blv. Bajram Curri, nd 36 h1