Privacy Policy

Diplomat Hotel & SPA Privacy Policy

Diplomat Hotel & SPA (the “Company”) is committed to maintaining strict privacy protections for its users. Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use, and protect the information you provide to us. This will help you make an informed decision when you choose our Service.

For purposes of this Agreement, “Site” refers to the Company’s website, which can be accessed at https://www.diplomathotels.al/. “Service” refers to the Company’s services accessed via the Site, through which users can book Hotel rooms to stay, book conference rooms, benefit from our promotions, contact our reception or support, and read our updates.

The terms “we”, “use”, and “our refer to the Company. “You”, “user”, or “users” refer to you, as a user of our Site and/or our Service. By accessing our Site or our Service, you accept our Privacy Policy, as is laid out here, and you consent to our collection, storage, use, and disclosure of your Personal Data as described in this Privacy Policy.

Use of User Personal Identification Data

We may collect personal identification data (or “Personal Data”) from Users in a variety of ways, including, but not limited to, when Users visit our Site, when Users leave comments or upload photos, when users complete a contact form, use the chat function on the Site, communicate to us through the chat function, sign-up for our newsletter, contact us via email, benefit from our discount Service coupons, call us via phone, complete a guest room booking, complete a meeting room booking, or when they contact us on our social media accounts. Upon contacting us and during the communication with us, the Users may be asked, among others, for personal identification information such as their full name, business name, email address, subject of their inquiry, their inquiry, phone number, User country of origin, check-in date, check-out date, time of arrival at Tirana’s airport, User luggage information, payment method, credit card details and other related customer service information.

User Comments Disclaimer

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. We will take measures to protect our Site image and brand from inappropriate or spam comments. Visitor comments may be checked through an automated spam detection service.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. By leaving a comment on the Site, you agree to this hashing process. Our responsibility does not extend to other terms that Gravatar’s privacy policy includes. For further information, the Gravatar service privacy policy is available here: https://automattic.com/privacy/.

User Media Disclaimer

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Disclaimer On Information Collected through Contact Forms

You can contact us on our Contact section of the Site, access at https://www.diplomathotels.al/contact/. Your name and your email are required to identify you as a client or business inquirer. What you write as a subject or as a message is up to you. We will respond to relevant contact forms in a reasonable time through the email you input. When sending a contact form to us, you agree that we will use that information for internal purposes such as for our customer service department, marketing department, and managerial department. We will treat that information with the utmost care and will not share that with third-party entities without your explicit permission, unless under specific conditions defined by the law.

User Payment Information Disclaimer

Information related to User payment method, User credit card details, or other related information, is also regarded as “Payment Information”. When you provide your Payment Information with the intention to receive Service from us, that payment information is not received or stored by us. Instead, the third party payment processor that we use will process that Payment Information securely and privately.

Diplomat Hotel & SPA will not have access to that information at any time. We may share your personal data with our payment processors, but only for the purpose of completing the relevant payment transaction. Such payment processors are banned from using your personal data, except to provide these necessary payment services to us, and they are required to maintain the confidentiality of your personal data and payment information.

We will collect personal information from Users only when Users provide that information voluntarily. The User reserves the right to not share any personal identification data and are able to do so. However, the refusal of a User to share specific personal identification information may affect the Company’s ability to serve that User.

Use of User Non-Personal Identification Information

Non-personal identification information includes, but is not limited to, a User’s browser name, computer or mobile type and systems User uses when he/she interacts with our Site, other types of technical information related to mediums that a User uses to connect with our Site, among other information on a User’s Operating System, Internet Service Provider, Screen Resolution, and so on. Our Company may collect this kind of non-personal identification information whenever the User engages with our Site.

Cookies & Tags

This site employs cookies to improve user experience and help optimize our offering. Because of tracking and record-keeping functions of cookies, web browsers of Users may allow our cookies to be placed on your hard drives. Users can set their web browsers so that it refuses cookies or so that it notifies them when cookies are being deployed. Users must know that in case they refuse cookies or make other adjustments that prevent cookies from being deployed, the Site may not function properly and they may not get the best out of our Service.

This Site may have various types of cookies.
Cookie implementation is an important way for the company to gather valuable user information.

If you leave a comment on our site you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for at least one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for at least two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after at least one day.

The Site may employ various types of cookies or tracking tags for the purpose of measuring the impact of marketing campaigns, promotional messages, and improving or optimizing our offering. Users that access our Site after clicking on an ad or other non-organic listings are often tracked using such tags. However, users that access our Site organically may also be subject to such tag tracking.

The information gathered by tags can be used and shared as described in this Privacy Policy unless stated otherwise. In other words, tags are one of the tools through with the Company gathers User information. This process gives us the ability to know some characteristics on our Users, but we are unable to know the identity of the Users. Users should know that their identity is protected and certainly is not revealed by us.

How We Use Collected User Information

Diplomat Hotel collects and uses User information (personal and non-personal) for the following purposes:

-To improve the User experience. We may use information from Site activities to learn how users interact with our Site and how they use the product and/or services offered in our Site.
-To improve our Site. We are committed to improving our Site if this is deemed valuable to our Business based on the information the Users leave in our Site.

-To improve the quality of our Service. The information you share with us allows us to respond more effectively to your service preferences and support needs.
-To send emails to emails Users share with us. We use the email address the users share with us to notify the users about our offerings, promotions, sales, booking updates, User requests, Business requests, relevant booking arrangements, relevant services related to hospitability industry, relevant transportation arrangements, relevant purchase decisions, and other relevant information. We can also use email addresses of Users to respond to their questions, interests, inquiries, and other forms of information-seeking procedures.

-Overall, we may use information collected from User interaction with our Site to tailor the marketing message we deliver to them and to send them relevant offerings.

How We Share User Information

Unless otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your personal or non-personal identification information with third parties without your consent. However, we may share Users’ personal and/or non-personal identification information with outside parties if we have a good- faith belief that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable governmental request; to enforce applicable Terms of Service, including investigation of potential violations; address fraud, security or technical concerns; or to protect against harm to the rights, property, or safety of our users or the public as required or permitted by law.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. We will retain other information you share with us for as long as we deem relevant.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

How We Protect User Data

We implement security measures designed to protect your information from unauthorized access. Notably, we protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer (SSL) technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks.

Your Rights Over Your Data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Third Party Websites/Systems & Embedded Content

Our company partners with other providers to ensure a professional, transparent, and secure service for our clients. One of the most important entities we partner is TravelClick so that we make use of their booking engine. Users may use Travelclick booking platform to book online a stay at our hotel. However, it is TravelClick’s responsibility to make sure that the transaction is completed successfully. Also, any interaction you make with TravelClick, even when you access it through our Site and no matter the nature of the interaction, will apply only to you and Travelclick, not us. For detailed information, you can access TravelClick’s privacy policy here:https://www.travelclick.com/privacy-policy.html. We shall not be responsible for any breach to your privacy caused by you interacting with TravelLCick, even in cases when you have accessed TravelClick through our Site prior to that breach.

Users may access links, contents, other website, partners, clients, sponsor, and advertisers on our Site. We do not control the way these companies or entities handle their content. We are not responsible for the way they govern their conduct, including their privacy policy, terms of service, customer service, and so on. The external parties that appear on our Site may change. Your interaction with those sites, including cases when you access their website through our Site and including cases then those websites have a link to our Site, is subject only to you and that website’s own specific terms of use and privacy policy. We shall not be responsible for any breach to your privacy caused by you interacting with such third-party websites that may be featured on our Site and/or that may feature our Site.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. We shall not be responsible for how these websites govern their conduct with Users. We shall not be responsible for any breach to your privacy caused by you interacting with such third-party websites.

Changes, Updates, & Modifications to this Site and this Privacy Policy

We reserve the right to make changes to the information on our Site and on this Privacy Policy at any time. Changes or updates may be made to this Site without notice but when we do make changes or modifications we will post the updated date below this page. These updates are done in good faith. However, the Company is not responsible for Users’ not keeping up with these updates or changes. Users may access our Privacy Policy and other areas of this Site any time. The Users can constantly keep up with our Privacy Policy to see for themselves if any change has been made to such policies.

Your Acceptance of This Policy

By using our Site, you accept our Privacy Policy and you consent to our collection, storage, use and disclosure of your personal and non-personal information, as described in this Privacy Policy. You also consent on all the terms laid out in this privacy policy. If you do not agree with our Privacy Policy or any other Terms, please do not use the Site. In cases when changes are made to this Site and/or this privacy policy, your use of this Site after the changes have been made shall be deemed as you accepting those changes.

Our Contact Information

If you have any questions, concerns, or requests about this Privacy Policy, and other policies of our Company, feel free to contact us at:

Diplomat Hotel & SPA
Email: [email protected]
Phone number: +355 69 20 30 457
Blv. Bajram Curri, nd 36 h1
Tirana, Albania.